“Thank you very much on behalf of us all for your company’s very professional approach over the last few months.”
With our decades of experience and highly competent staff, we believe that professionalism underpins all of the work that we do for our clients, whether that be providing practical advice to the directors to support them in putting their struggling businesses on the road to recovery, or enabling clients to liquidate their solvent companies in the most tax-efficient way.
Whilst we very often receive a messages of gratitude upon completing our work, it’s especially welcome when clients recognise the quality of the service that we provide, in their feedback. The above comment – received from the director of a company that we’d help place into members voluntary liquidation – reflects the range of skills that we were able bring to this case, in particular, our overall efficient handling of the liquidation including the all-important timely distribution of the shareholders’ funds.
In this case, the company’s circumstances were relatively unusual in that the largest shareholder was deceased and his estate was still in the process of being dealt with by a solicitor. This had a number of important, potential implications for our appointment, however, by engaging with all of the involved parties in a proactive manner right from the start, and providing expert guidance and clear explanations to queries, we were able to resolve any possible complications and secure our appointment without undue delay.
During the weeks that followed, the shareholders had a number of questions regarding the ongoing process. We dealt with all of their queries promptly and always with an awareness that – like the vast majority of our clients – the shareholders had no previous experience of liquidation, and therefore clear, jargon-free communication was crucial. At BRI, giving consistently excellent customer service is our top priority, after all – although well-trained and technically-competent staff are vital – clients will invariably judge a business’ professionalism based upon how they are treated and how quickly their needs are met.